PR Newswire
21 Nov 2022, 12:14 GMT+10
IGT received 3 golds and a runner-up award at the '17th Annual Global Top Ranking Performers Awards APAC'
JAKARTA, Indonesia, Nov. 21, 2022 /PRNewswire/ -- IGT Solutions (IGT) won several accolades at the recent '17th Annual Global Top Ranking Performers Awards APAC' organized by ContactCenterWorld-the world's largest contact center association. IGT represented Tokopedia as its CX (Customer Experience) partner for 'Tokopedia Care' and received top honors for its innovative approach to digital CX.
Every year, over 2000 CX experts from 80+ countries compete in 50+ individual, team, and company award categories for a chance to win a prestigious ContactCenterWorld global award. IGT credits its win to following Tokopedia's guiding principle of 'Focus on the Consumer and implement FIRST (Friendly, Proactive, Simple, Trusted)'. By combining human intelligence and digital technologies, IGT delivered exceptional digital CX services in Tokopedia Care across different interaction channels such as email, social media, and chat.
As a provider of next-gen, seamless, omnichannel customer experiences for over 20 years, IGT is the preferred partner for the world's foremost travel and hi-tech companies. The company's resounding successes at the ContactCenterWorld global awards in 2022 include:
Gold Medals:
Runner-Up Medal:
Vipul Doshi, CEO of IGT Solutions, said, "These awards are a testament to the strong relationship between IGT and Tokopedia. Both organizations are striving towards a shared vision of enhancing and improving customer experiences by amalgamating human intelligence and digital technologies."
Rudy A. Dalimunthe, Senior Vice President of Sales Operations & Product, Tokopedia, said, "We hold three core values called '3DNA,' of which 'Focus on Consumer' is one. One way we manifest this is through Tokopedia Care, available 24/7 to help address consumers' questions and concerns, which positions our consumers as some of our most important partners. Thus, these awards are testaments to Tokopedia Care and IGT Solutions' strong collaboration in providing the best customer service for Indonesians. We also hope that these awards can advance the extent of collaboration and innovation between Tokopedia and IGT Solutions to develop Tokopedia Care into the mainstay of Indonesia's customer service."
About IGT Solutions
IGT Solutions is a next-gen customer experience company that defines and delivers transformative experiences for global brands. It does this by using innovative digital technologies and by combining digital and human intelligence. IGT is the preferred partner for managing end-to-end CX journeys across travel and high growth tech industries. Established in 1998, IGT has more than 85 global marquee customers and 25,000+ CX experts servicing client processes from 30 global delivery centers. IGT's service offerings include application development and maintenance, application testing and performance analysis, enterprise DevOps, mobility strategy and Consulting, Robotic Process Automation (RPA) and analytics, and a full spectrum of BPM support. www.igtsolutions.com
About Tokopedia
Tokopedia, an Indonesian technology company, has a mission to achieve digital economic equality. Tokopedia's vision is to build a Super Ecosystem where anyone can start and find anything. Today, Tokopedia empowers millions of sellers and users through marketplaces and digital products, fintech and payment, logistics and fulfillment, as well as Tokopedia Partners. Tokopedia is part of the GoTo group, the largest digital ecosystem in Indonesia that includes Gojek, Tokopedia, and GoTo Financial. www.tokopedia.com
Get a daily dose of Malaysia Sun news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Malaysia Sun.
More InformationNEW DELHI, India: Google is preparing to open its first physical retail stores outside the U.S., with locations in India likely to...
BANGKOK, Thailand: Vietnam's government has introduced new social media regulations that significantly tighten its control over online...
Diamer [PoGB], February 25 (ANI): Protests have escalated in the Diamer District of Pakistan-occupied Gilgit-Baltistan, as local residents...
London [UK], February 25 (ANI): A group of Chinese tuna fishing vessels operating in the Indian Ocean reportedly used North Koreans...
Guwahati (Assam) [India], February 25 (ANI): Reliance Industries Limited (RIL) has committed to investing over Rs 50,000 crore in Assam...
Islamabad [Pakistan] February 25 (ANI): Lawyers and Journalists in Pakistan have called on their federal government to repeal the recently...
TOKYO, Japan: The Bank of Japan is expected to raise interest rates at least once more this year, likely in the third quarter, bringing...
NEW YORK, New York - U.S. stock markets closed lower on Monday, with the major indexes showing mixed performances as investors digested...
BLAGNAC, France: Airbus has set a target of delivering around 820 commercial jets in 2025, marking a seven percent increase from the...
NEW DELHI, India: Google is preparing to open its first physical retail stores outside the U.S., with locations in India likely to...
WASHINGTON, D.C.: One in five Americans say they are buying more than usual because they are worried about President Donald Trump's...
NEWPORT BEACH, California: Chipotle Mexican Grill is ramping up hiring efforts ahead of its busiest time of the year, known as burrito...